Terms of service

Introduction

Who are we?

We run a company called NNBL Software FZE, licence no. 4431402.01, with its registered office at Business Centre, Sharjah Publishing City Free Zone, Sharjah, United Arab Emirates. We are responsible for fulfilling your Order properly, for contact relating to the Subscription you have purchased and for handling your complaint if you decide one is needed. We are the ones you will work with while using the heyhey platform.

Our mission

We want you to feel confident when ordering our Subscription and using the Platform, and to know all the rights you have.

How can you contact us?

You can contact us by email at info@heyhey.pl.

Staying in touch with our Clients matters a great deal to us, so please feel free to ask us anything!

What do we offer?

We offer access to the heyhey platform, an online tool for online creators, available at heyhey.ae and through the heyhey dashboard. On the Platform, the Client can in particular create and sell online courses and ebooks, build pages and sign-up forms, run email marketing and accept payments from their audience. Access to the Platform is sold on a subscription basis (SaaS) in the Starter, Growth, Pro and Enterprise Plans. The functionality and limits of each Plan are set out, as updated from time to time, on the pricing page.

Who are our Services for?

Given its nature (a tool for selling and for communicating with an audience), the heyhey Platform is aimed primarily at Businesses (as defined below). For the convenience of all Users, these Terms also contain provisions on the rights of Consumers; however, these provisions apply only to persons who can be regarded as Consumers under the definition below and the applicable law.

Please note!

We would like to point out right away that the information available on the Service website, on the Platform and in these Terms does not constitute an offer in the legal sense, but an invitation to enter into an agreement.

Purpose of these Terms

These Terms set out the general rules for ordering, accessing and using the heyhey Platform, including Digital Content and Digital Services, as well as the rules for submitting complaints.

1. Introductory provisions

These Terms set out, in particular, the general rules and conditions for ordering, accessing and using the heyhey Platform and the Services, Digital Content and Digital Services offered through it, including the rules for submitting complaints. Orders for Subscriptions are placed through the website operated at heyhey.ae. The Services are provided electronically, including through the heyhey dashboard.
The Service, the Platform, the Digital Content and the online services are provided by NNBL Software FZE, with its registered office in Sharjah (United Arab Emirates) (the Service Provider).
These Terms are available at all times on the Service website in a way that allows their content to be obtained, reproduced and recorded by printing or saving it on a data carrier at any time while browsing the Service.
The provisions of these Terms relating to Consumers also cover a Business with Consumer Rights (as defined below), unless expressly stated otherwise.

2. Contacting the Service Provider and single point of contact

The Service Provider can be contacted:
1. by post, at: NNBL Software FZE, Business Centre, Sharjah Publishing City Free Zone, Sharjah, United Arab Emirates,
2. and by email at: info@heyhey.pl.
In accordance with the DSA, the Service Provider has designated a single point of contact that enables Users to communicate with the Service Provider directly and quickly, by electronic means and in a user-friendly manner, by allowing these Users to contact it by email at: info@heyhey.pl.
In addition, in accordance with the DSA, the Service Provider has designated a single point of contact that enables it to communicate directly, by electronic means, with the relevant authorities, by email at: info@heyhey.pl.
The Service Provider also states that the language that can be used for contact through the points of contact referred to above is English.

3. Definitions

Capitalised terms used in these Terms have the following meanings:

Account, Client Panel: an Electronic Service provided to the Client, consisting of giving a Client who has ordered a Subscription access to a separate part of the Platform (the heyhey dashboard), through which the Client can perform certain actions, in particular use the functionality of the Platform within the chosen Plan. The Account is created using the email address provided and is secured with a password set by the Client.

Agreement: an agreement concluded between the Service Provider and the Client at a distance, within the meaning of generally applicable law, or in another way acceptable to the Service Provider, the subject of which is granting the Client paid access to the Subscription.

Business: a Client who is an entrepreneur, meaning a natural person, legal person or organisational unit conducting business or professional activity in its own name, excluding a Business with Consumer Rights.

Business Days: Monday to Friday, excluding statutory public holidays in the United Arab Emirates.

Business with Consumer Rights: a natural person who is a Client and concludes an Agreement directly related to their business activity, where the content of that Agreement shows that it is not of a professional nature for that person, as follows in particular from the subject of their business activity disclosed in the applicable public business register, and who benefits from the rights granted to Consumers under the applicable law.

Client, Buyer: a User who is a natural person with full legal capacity, a natural person conducting business activity, a legal person or an organisational unit without legal personality to which specific provisions grant legal capacity, and who places an Order for a Subscription with the Service Provider.

Consumer: a Client who is a natural person performing a legal transaction with the Service Provider that is not directly related to their business or professional activity, as well as a Business with Consumer Rights, as defined in these Terms.

Digital Content: data produced and supplied in digital form.

Digital Services: services that allow the Client to create, process, store or access data in digital form, to share data in digital form uploaded or created by the Client or other users of those services, or to interact in other ways by means of data in digital form, including services on the Platform that allow the Client to create, process and store data or access it in digital form.

Digital Services Act, DSA: Regulation (EU) 2022/2065 on a Single Market for Digital Services and amending Directive 2000/31/EC (Digital Services Act).

Durable Medium: a material or tool that enables the Client or the Service Provider to store information addressed personally to them in a way that allows the information to be accessed in the future for a period appropriate to the purposes it serves, and that allows the stored information to be reproduced unchanged.

Electronic Services, Services: all services provided by the Service Provider to Users electronically which are not also Digital Services or Digital Content, as defined in these Terms.

GDPR: Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data.

Illegal Content: information which, in itself or in relation to an activity, including the sale of products or the provision of services, is not in compliance with European Union law or the law of any Member State which is in compliance with Union law, irrespective of the precise subject matter or nature of that law. Examples of illegal content: content inciting violence, content promoting activities prohibited by law, content inciting hatred, defamatory content, content infringing personal rights or copyright, and content promoting fraud.

Non-Compliant Content: content that breaches these Terms or the Acceptable Use Policy, to which all the provisions on Illegal Content apply, in particular the procedure set out in Section 8 and the following Sections of these Terms.

Order: a declaration of will by the User aimed directly at concluding the Agreement, specifying in particular the chosen Plan and the billing period.

Parties: the parties to the Agreement (the Client and the Service Provider) together.

Plan: one of the available Subscription packages: Starter, Growth, Pro or Enterprise. The detailed limits and functionality of each Plan are available on the pricing page.

Platform, Service, heyhey: the website operated by the Service Provider at heyhey.ae, together with its subpages, and the application panel (the heyhey dashboard), through which the Client can place an Order and use the Services in the SaaS (Software as a Service) model, including in particular creating and selling online courses and ebooks, building pages, email marketing and accepting payments.

Price: the value of the Subscription expressed in money, which the Client is obliged to pay the Service Provider for the subject of the Agreement. Prices in the Service are given for the stated billing period (monthly or yearly).

Privacy Policy: the Privacy Policy (together with the Cookie Policy), available in the Service and on the Platform, setting out the rules for the processing of personal data and the use of cookies by the Service Provider, and for the processing of data for the purposes of the Order and the provision of services in connection with the ordered Subscription.

Subscriber: a person who has signed up to a contact list of the Client kept in heyhey or who receives the Client’s content (for example a course or a newsletter). The Client is the controller of its Subscribers’ personal data, and the Service Provider processes that data on the Client’s behalf under the rules set out in Section 17 of these Terms.

Subscription: a paid Electronic Service consisting of granting the Client time-limited access (in line with the billing period paid for) to the functionality of the Platform in the chosen Plan. A description of each Plan and the price list are available in the Service.

Terms: this document.

User: any person visiting the Service website, including in particular a person using the Services provided electronically through it.

User Content: any information provided by a User or Client, in particular for publication in the Service, on the Platform or elsewhere, such as a review of the Services, as well as content created and stored by the Client in the Client Panel, including online courses, ebooks, pages, sign-up forms, email campaigns and Subscriber data.

The Service Provider may also introduce definitions of other terms directly in the text of these Terms.

4. General rules for using the Service and technical requirements

Subject to point 2 and the following points below, the Service, the Platform and the Subscription can be used provided that the IT system used by the User meets the following minimum technical requirements:
1. a computer or mobile device with internet access,
2. access to email,
3. the latest version of a web browser, unless the Service Provider has expressly indicated otherwise,
4. cookies and JavaScript enabled in the web browser,
5. software for reading PDF files (for example to read invoices),
6. permission to download files and images on the computer or in the browser.
Using certain functionality of the Platform may require the Client to have specific software, applications or similar tools that make it possible, in particular, to read, view or play files of certain types. In such cases, the Service Provider will always clearly inform the Client of these requirements, as well as, among other things, of their functionality, the technical protection measures that apply and the relevant compatibility and interoperability, in particular of Digital Content and Digital Services.
Access to the Subscription requires access to the Client Panel on the Platform (the heyhey dashboard). The Client Panel is set up and assigned to the Client after their Order has been placed and paid for, in accordance with the further provisions of these Terms.
In addition, to use certain Services or functionality of the Service in full, the device used by the User or Client may need to be configured correctly, including appropriate browser settings, in line with the information provided by the Service Provider.
The Service Provider informs Users that using services provided electronically, as well as Digital Content and Digital Services, may involve risks for every internet user, namely the possibility of malicious software being introduced into that user’s IT system and of their data being obtained and modified by unauthorised persons. To avoid these risks, every user should use appropriate technical measures to minimise them, in particular antivirus software and a firewall.
In the Service and on the Platform, the Service Provider may use cookies or other internet identifiers, used in particular to make the websites work properly and to provide their basic functionality and Services. The rules for the use of cookies are set out in the Privacy Policy and the Cookie Policy.
Using the Service, the Platform and the Subscription means any activity of the User that leads to them becoming acquainted with the content of the Service, the Platform or, as the case may be, the Subscription.
Every User using the Service, and every Client using the Service, the Platform or the Subscription, is generally obliged in particular to:
1. provide only true, current and necessary data, including personal data, in forms (in particular in the Order form) and while the Agreement is being performed, and to update that data promptly. The User may not place an Order or use the Subscription anonymously or under a pseudonym,
2. use the Service, the Platform and the Subscription lawfully, in accordance with accepted standards of conduct, these Terms and the Acceptable Use Policy, respecting the personal rights, intellectual property rights and other rights of third parties,
3. hold all rights to the content posted in the Service or anywhere else or provided to the Service Provider,
4. not use devices, software or methods that may disrupt the operation of the Service,
5. not provide content of an unlawful nature,
6. use all content posted in the Service or made available to them, including on the Platform, in accordance with generally applicable law, and only in the manner and to the extent consistent with the Agreement,
7. use the Subscription, including the Services, Digital Content and Digital Services, in accordance with the Service Provider’s instructions and in a manner appropriate for tools of this kind, bearing in mind that the Platform may use elements of artificial intelligence (AI).

5. Placing an Order

The Service Provider allows Orders for the Subscription to be placed through the heyhey.ae website, 7 days a week, 24 hours a day.
Unless expressly stated otherwise, all information about the Subscription provided by the Service Provider, for example during presentations or other events, as well as information posted in the Service, does not constitute an offer in the legal sense, but only an invitation to enter into an Agreement.
If the Subscription or any of its elements does not have certain features or properties, or if its features deviate from the requirements of conformity with the Agreement set out in the applicable consumer protection law, a Client who is a Consumer, when placing an Order that deviates from the conformity requirements referred to in this point, expressly and separately accepts the absence of that specific feature of the Subscription.
To place an Order, the Client must have an active email account.
To place an Order and conclude the Agreement, the User provides true and accurate data indicated by the Service Provider as mandatory for placing the Order and concluding the Agreement.
The User places the Order directly in the Service, using its infrastructure (the Order form), by:
1. choosing a Subscription Plan (Starter, Growth, Pro or Enterprise),
2. choosing the billing period (monthly or yearly),
3. providing the data needed to fulfil the Order and issue an accounting document (full name or company name, email address, billing details and, for Businesses, a tax registration number where applicable),
4. accepting these Terms and the Privacy Policy,
5. making the payment.
An Order placed by the Client in the Service using the Order form is submitted to the Service Provider in electronic form and constitutes an offer to conclude an Agreement for the Subscription that is the subject of the Order.
The Client’s offer submitted in electronic form binds the Client if the Service Provider sends to the email address provided by the Client a confirmation that the Order has been accepted for fulfilment. This confirmation is the Service Provider’s declaration that it accepts the Client’s offer, and the Agreement is concluded when the Client receives it.
After the Agreement is concluded, the Service Provider confirms its terms to a Client who is a Consumer by sending them on a Durable Medium to the Client’s email address.
The Agreement is concluded in English, with content consistent with these Terms.
Separate rules for the placing and fulfilment of Orders by Clients who are Businesses are set out in the separate provisions for Businesses in Sections 14 and 15 of these Terms.

6. Payments

Subject to the further provisions below and to separate individual arrangements with the Service Provider, access to the Subscription is conditional on paying its full price for the chosen billing period.
The Subscription Price is shown by the Service Provider in UAE dirhams (AED). Prices on the pricing page are shown excluding VAT. The current price list is available on the pricing page.
The price presented by the Service Provider when the Order is placed includes all components, including taxes, duties and other charges, where applicable. For Clients who are Businesses, prices (and accounting documents) do not include VAT, in accordance with the regulations applicable to the Service Provider. The Business must bear and settle this cost (tax) itself if such an obligation arises from the regulations applicable to the Business.
The Client pays for the Order using the infrastructure of external payment operators integrated with the Service: Stripe (Stripe Payments Europe, Ltd.), including by payment card (Visa, Mastercard), Apple Pay and Google Pay, and PayPal, as made available in the Service at the given time.
The Service Provider will begin fulfilling the Order after sending the Client confirmation that the Order has been accepted and after receiving information from the payment operator’s system that the Client has paid.
The Subscription renews automatically for subsequent billing periods, and payment for each subsequent period is collected automatically from the payment method saved by the Client with the payment operator. The Client can cancel the automatic renewal of the Subscription at any time in their Account settings. The cancellation is processed immediately, but access to the Subscription remains active until the end of the paid billing period.
If three consecutive attempts to collect an automatic payment from the payment method provided by the Client fail, the Subscription will be suspended and, 14 days after the first failed attempt, permanently terminated, unless the Client has settled the payment in the meantime.
For a yearly Subscription, the Client pays in advance for 12 months of access at a discount compared with monthly billing, in line with the current price list.
The Client can change the Subscription Plan at any time (upgrade or downgrade). For an upgrade, the difference is charged pro rata for the remainder of the billing period. A downgrade takes effect from the next billing period.
Where a reduction in the Subscription Price is announced, information on the lowest Price of that Subscription in the 30 days before the reduction will be shown next to the reduced Price. If the Subscription has been offered for sale for less than 30 days, the lowest Price applicable from the day it was first offered until the day of the reduction will be shown. The above does not apply to personalised reductions (for example an individual discount voucher) or to reductions in connection with joining a loyalty programme.
The Parties may agree other forms of payment, as well as other rules for payment and fulfilment of the Order, individually and separately, outside the Service. Forms of payment other than those listed above may also be introduced by the Service Provider permanently or temporarily, as announced in the Service from time to time.
On the web pages of the Service, the Service Provider informs Clients of the deadlines by which they must pay for the Order. Subject to the other provisions of these Terms, if the Client does not pay by the deadline referred to in the previous sentence, the Service Provider may, after an unsuccessful call for payment setting an appropriate deadline, withdraw from the Agreement.
The Service Provider will issue and provide to the Client the accounting or settlement document required under the legal regulations applicable to the Service Provider, by sending it by email or making it available in the Client Panel. The invoice is issued automatically on the basis of the data provided by the Client in the Account settings.

7. Granting access to the Subscription

The Service Provider grants the Client access to the Subscription by sending the access details electronically to the Client’s email address (access to the Client Panel in the heyhey dashboard).
When logging in to the Client Panel for the first time, the Client should set their own password that meets the minimum security requirements.
The Client may not share their Client Panel login details, or access to the Panel and the ability to use it, with other persons.
A Client may have only one Client Panel, unless the chosen Plan or individual arrangements with the Service Provider provide otherwise.
A Client who has placed an Order is given access to the Subscription promptly after the Agreement is concluded and the Client has paid, and no later than 24 hours after the Service Provider receives confirmation of payment from the payment operator.
If the Client already has a Client Panel (assigned to the email address they provided), instead of setting up a new Panel the Service Provider activates the Subscription within the existing Panel and informs the Client of this by email.
Conclusion of the Agreement, as referred to in the points above, means its conclusion in accordance with these Terms, and payment means the moment at which the Service Provider receives information from the payment operator’s system that the Client’s full payment for the billing period has been received.
If the Parties have agreed other rules and deadlines for payment for the Order individually, the Service Provider sets the deadlines for granting access to the Subscription separately for such Orders.
The Client is not entitled to copy, download or share the Platform or its elements with other persons, unless a given function allows downloading (for example data export or invoices).
Access to the Subscription is assigned to the Client and their Client Panel and cannot be transferred to another person or entity without the Service Provider’s consent. This does not limit the Client’s right to export their own data and User Content.
The period of access to the Subscription corresponds to the paid billing period and is extended with each automatic renewal of the Subscription in accordance with Section 6. When the Subscription ends, the functionality of the Platform is no longer available to the Client.
When a limit of the chosen Plan is reached (for example the contact limit or the email sending limit), the function concerned is paused or restricted until the end of the billing period or until the Client moves to a higher Plan. The Service Provider does not automatically charge for exceeding limits and notifies the Client when they are approaching a limit (at 80% and 100% usage).
If Digital Content or a Digital Service is not supplied, a Client who is a Consumer may exercise the rights granted to them under the applicable consumer protection law and, in particular, depending on the case, may call on the Service Provider to supply it or, without such a call, withdraw from the Agreement where the conditions set out in that law are met.
The Service Provider supplies Digital Content and Digital Services in the version available at the time of purchase. Updates are provided to the extent necessary to keep the Subscription in conformity with the Agreement and in accordance with Section 18 of these Terms.
After the Subscription ends, the Client has 30 days to export their data and User Content, after which it is permanently deleted in accordance with Section 17.

8. Adding and moderating User Content

Clients may add their own content on the Platform, in particular online courses, ebooks, pages, sign-up forms and email campaigns, and in some cases Users may also add comments, reviews or other statements (together: User Content).
Users may not post User Content which (Non-Compliant Content):
1. is Illegal Content as defined in these Terms,
2. is illegal content within the meaning of the DSA,
3. is inconsistent with the subject matter and nature of the Platform or the Service,
4. may harm the interests of the Service Provider or other Users,
5. contains links or other content or elements of a spam nature, or constitutes unsolicited commercial information,
6. constitutes an act of unfair competition,
7. is considered socially reprehensible or inappropriate, for example content containing profanity or offensive, hurtful or hateful content,
8. infringes intellectual property rights, personal rights or other rights or entitlements of other persons or entities,
9. violates the applicable legal order or accepted standards of conduct in a way other than those listed above,
10. is otherwise inconsistent with these Terms or the Acceptable Use Policy.
If the Service allows reviews to be added, the Service Provider verifies whether reviews come from persons who have actually used the Subscription.
When reviewing User Content at any time, the Service Provider acts in a non-discriminatory, objective and proportionate manner and with due diligence. The Service Provider is not obliged to, and does not, carry out prior (preventive) checks of User Content or continuously monitor its compliance with the law or these Terms, unless such an obligation arises from generally applicable law. Moderation is carried out manually; the Service Provider does not use automated tools for this purpose.
If User Content is found, or reasonably suspected, to be inconsistent with the law or these Terms, the Service Provider may take the actions provided for by generally applicable law, in particular:
1. suspend publication, restrict visibility, temporarily block the User Content or prevent it from being sent,
2. remove the User Content,
3. restrict the ability to add further content based on the data that was provided in order to post the User Content found to breach these Terms or the law,
4. suspend, or permanently prevent, the User’s use of certain functions, Services or elements of the Platform.
The Service Provider promptly informs the User who posted the content of the actions referred to in point 5 above, indicating the content concerned, the reason for and basis of the decision (including the provisions of these Terms or the law that were breached), the effect of the action taken, and information on how and by when an appeal can be made.
The notification referred to above may be given after the fact or, exceptionally, omitted if prompt notification could defeat the purpose of the moderation action, cause serious harm, breach the law or endanger the safety of others. In that case, the Service Provider will inform the User without undue delay once these obstacles cease to exist.
Each decision of the Service Provider contains at least the elements required by the DSA, namely at least:
1. an indication of whether the decision involves the removal of information, disabling access to it, its demotion or the restriction of its visibility, or the suspension or termination of the service in whole or in part in relation to the information, and, where relevant, the territorial scope of the decision and its duration,
2. the facts and circumstances relied on in taking the decision, including, where relevant, information on whether the decision was taken pursuant to a notice or based on voluntary own-initiative investigations and, where strictly necessary, the identity of the notifier,
3. where applicable, information on the use of automated means in taking the decision,
4. where the decision concerns allegedly illegal content, a reference to the legal ground relied on and explanations as to why the information is considered to be illegal content on that ground,
5. where the decision is based on the alleged incompatibility of the information with the Service Provider’s terms and conditions, a reference to the contractual ground relied on and explanations as to why the information is considered to be incompatible with that ground,
6. clear and user-friendly information on the possibilities for appealing against the decision available to the recipient of the service.
The User may appeal against the Service Provider’s decision under the conditions set out in Section 9 of these Terms.
If the Service Provider becomes aware of any information giving rise to a suspicion that a criminal offence involving a threat to the life or safety of a person or persons has taken place, is taking place or is likely to take place, it shall promptly inform the law enforcement or judicial authorities of the Member State or Member States concerned of its suspicion and provide all relevant information available.

9. Reporting User Content (notice and action) and the appeal procedure

The Service Provider has put in place a mechanism for reporting the presence in the Service or on the Platform of specific information that may constitute Illegal Content. Reports are made by email to: info@heyhey.pl.
A report under this Section should contain all of the following:
1. a sufficiently substantiated explanation of the reasons why the person or entity alleges the content in question to be illegal content,
2. a clear indication of the exact electronic location of the content, such as the exact URL or URLs, and, where necessary, additional information enabling the illegal content to be identified, adapted to the type of content and to the specific type of hosting service,
3. the name and email address of the person or entity submitting the report, except in the case of a report concerning information considered to involve one of the offences referred to in the DSA,
4. a statement confirming the good faith belief of the person or entity submitting the report that the information and allegations contained in it are accurate and complete.
Reports referred to in this Section are considered to give rise to actual knowledge or awareness of the specific information concerned where they allow the Service Provider, acting with due diligence, to establish the illegal nature of the activity or information concerned without a detailed legal examination.
If the report contains the electronic contact details of the person or entity that submitted it, the Service Provider sends that person or entity an acknowledgement of receipt of the report without undue delay.
The Service Provider also notifies that person or entity without undue delay of its decision regarding the information to which the report relates, providing information on the possibilities for appealing against the decision.
The Service Provider takes the actions required by law when Illegal Content or information incompatible with the terms of use of the Services is reported to it, including measures that affect the availability, visibility and accessibility of such Illegal Content or information, such as demoting it, disabling access to it or removing it, or that affect the ability of recipients of the service to provide such information.
If a report is incomplete, the Service Provider will contact the person who submitted it and ask them to complete it. If the report is not completed, the Service Provider may leave it unprocessed.
The Service Provider does not intend to carry out voluntary own-initiative investigations or other activities aimed at detecting, identifying and removing Illegal Content or disabling access to it, or to continuously monitor the information that Clients transmit or store, unless such activities result from legal obligations imposed on it or orders of the relevant authorities.
The Service Provider does not use algorithmic decision-making. Moderation decisions are made manually.
Unless generally applicable law requires a shorter period, User Content will be reviewed within 14 days of receipt of a complete and correct report. The review will follow the rules set out in these Terms. For the duration of the review, the Service Provider may block the content so that it becomes invisible to other users or cannot be sent.
After reviewing the reported User Content, the Service Provider may decide that the User Content does not breach these Terms or the law, or find the report justified and take action regarding the User Content, including removing or blocking it.
If User Content is blocked or removed, the Service Provider will promptly notify the person who submitted the report and the User who posted the User Content, giving the reasons for its decision.
Both where User Content is blocked or removed and where the Service Provider refuses to remove or block it, the User who posted the User Content and the reporting party may appeal, under the rules set out in the following points of this Section.
The User has the right to appeal against the Service Provider’s decision regarding Illegal Content, including decisions to block, restrict the visibility of or remove User Content, and decisions by the Service Provider not to block or remove User Content despite a report from another party.
The User may appeal against the Service Provider’s decision by email to: info@heyhey.pl.
Each appeal should contain: the full name or business name of the person appealing, their contact details, and a detailed explanation of why, in their opinion, the Service Provider’s decision was wrong and should be changed.
After receiving an appeal, the Service Provider promptly confirms receipt by email to the email address given in the appeal.
The Service Provider considers appeals within 14 days of receiving them.
The Service Provider is not liable for content posted by Users in the Service, provided that the Service Provider:
1. does not have actual knowledge of illegal activity or illegal content and, as regards claims for damages, is not aware of facts or circumstances from which the illegal activity or illegal content is apparent,
2. upon obtaining such knowledge or awareness, acts promptly to remove or disable access to the illegal content.

10. Termination and suspension of the Services

The agreement for the Account service is concluded for an indefinite period and terminates when the Subscription ends (no payment for the next billing period or a request by the Client to delete the Account).
In relation to a Client who is a Business, the Service Provider has the right to suspend the provision of the Services, including in particular making the Subscription and other offered Services available, with immediate effect if it has doubts about the accuracy or completeness of the data provided by that User, as well as in the event of:
1. a breach by that Client of these Terms, applicable law or accepted standards of conduct,
2. actions or omissions of the User that negatively affect the Service Provider’s reputation or otherwise harm the Service Provider,
3. a delay by the Client in a payment due to the Service Provider.
Subject to, and taking into account, the rights of Consumers under generally applicable law, the Service Provider has the right to suspend the provision of the Services or terminate the Agreement for the provision of the Services, including making the Subscription available, also in relation to Users who are not Businesses, in the situations referred to in point 2 above, after an unsuccessful request to stop the breaches setting a deadline for doing so.
The request referred to in point 3 above, as well as information about the suspension or termination of the Services, may be sent to the User electronically by email to the address given when placing the Order or in another way indicated by the User, or by messages in the Client Panel.
The Service Provider will exercise the rights referred to in the points above without prejudice to the rights of the User, including the Client, in particular those arising from generally applicable law and the Agreement. If the Service Provider exercises the right to terminate the Agreement under point 2 above, the Business is not entitled to a refund of any part of the fee paid for the Subscription and, if the Business has not yet paid that fee in full, the Service Provider is entitled to claim it.

11. Withdrawal from the Agreement

The right to withdraw from the Agreement without giving reasons is available only to a person who is a Consumer, within 14 days.
To meet this deadline, it is sufficient to send the withdrawal statement before it expires.
The Consumer may draft the withdrawal statement themselves or use the model statement provided by the Service Provider in the annex to these Terms. The statement can be sent by post or by email to info@heyhey.pl.
The withdrawal period starts on the day the Agreement is concluded.
On receiving a Consumer’s withdrawal statement electronically, the Service Provider will send confirmation that the withdrawal statement has been received.
The Consumer’s right to withdraw from the Agreement is excluded, among others, for contracts:
1. for the provision of services for which the Consumer is obliged to pay the price, where the trader has fully performed the service with the Consumer’s express prior consent, the Consumer having been informed before performance began that they would lose the right of withdrawal once the trader had performed the service, and having acknowledged this,
2. for the supply of digital content not supplied on a tangible medium, for which the Consumer is obliged to pay the price, where the trader has begun performance with the Consumer’s express prior consent, the Consumer having been informed before performance began that they would lose the right of withdrawal once the trader had performed, and having acknowledged this, and the trader has provided the Consumer with confirmation of the Agreement on a Durable Medium.
For the avoidance of doubt, if during the purchase the Consumer agreed to the performance of the Agreement and the supply of Digital Content or a Digital Service before the end of the withdrawal period and acknowledged the loss of the right of withdrawal, they lose the right to withdraw from the Agreement. This applies in particular where the Client started using heyhey functionality (for example creating a page or a course, sending an email campaign or adding contacts) within 14 days of the Agreement being concluded.
If the Consumer withdraws from an Agreement concluded at a distance, the Agreement is considered not to have been concluded. If the Consumer submitted the withdrawal statement before the Service Provider accepted their offer, the offer ceases to be binding.
If the Consumer withdraws from an Agreement for the supply of Digital Content or a Digital Service, the Consumer must stop using that Digital Content or Digital Service and making it available to third parties.
If the Consumer withdraws from an Agreement for the supply of Digital Content or a Digital Service, from the day it receives the Consumer’s withdrawal statement the Service Provider may not use content other than personal data that was provided or created by the Consumer while using the Digital Content or Digital Service supplied by the Service Provider, except for content which:
1. is useful only in connection with the Digital Content or Digital Service that was the subject of the Agreement,
2. relates only to the Consumer’s activity while using the Digital Content or Digital Service supplied by the Service Provider,
3. has been combined by the Service Provider with other data and cannot be separated from it, or can be separated only with disproportionate effort,
4. was generated by the Consumer jointly with other consumers who can still use it.
Except in the cases referred to in point 10(a) to (c), at the Consumer’s request the Service Provider makes available to them the content, other than personal data, that was provided or created by the Consumer while using the Digital Content or Digital Service supplied by the Service Provider.
The Consumer has the right to retrieve Digital Content from the Service Provider free of charge, without hindrance from the Service Provider, within a reasonable time and in a commonly used, machine-readable format.
If the Consumer withdraws from the Agreement, the Service Provider may prevent the Consumer from further using the Digital Content or Digital Service, in particular by preventing the Consumer from accessing the Digital Content or by blocking the User’s Account. This does not affect the Consumer’s rights referred to above.
The Service Provider will refund all payments made by the Consumer promptly, and no later than 14 days from the day it receives the Consumer’s withdrawal statement. The Service Provider makes the refund using the same means of payment as the Consumer used, unless the Consumer agrees to a different method of refund, which will not involve any cost for the Consumer.
If the Consumer exercises the right of withdrawal after expressly requesting that performance begin before the end of the withdrawal period, they must pay for the performance provided up to the moment of withdrawal. This amount is calculated in proportion to the extent of the performance provided, taking into account the price or fee agreed in the Agreement. If the price or fee is excessive, the basis for calculating this amount is the market value of the performance provided.
For the avoidance of doubt, for the purposes of the provisions of this Section on the Consumer’s right to withdraw from the Agreement, a Consumer also includes a Business with Consumer Rights, to whom the above provisions apply.

12. Complaints about the Subscription, including the Services, Digital Content and Digital Services

A User who is a Consumer may submit complaints to the Service Provider regarding the operation of the Service, the Platform or the Subscription and the use of its Services or functionality, in particular where they do not conform with the Agreement.
The Service Provider is liable to the Consumer for any lack of conformity with the Agreement of the Digital Content or Digital Service supplied, including in particular the Subscription, subject however to the rules on liability towards Businesses set out in Sections 14 and 15.
If Digital Content or a Digital Service (including the Subscription) does not conform with the Agreement, the Consumer has the rights set out in the applicable consumer protection law, including the right to demand that it be brought into conformity with the Agreement.
The cost of bringing Digital Content or a Digital Service into conformity with the Agreement is borne by the Service Provider.
The User may submit complaints under this Section in any form they choose; in particular, they may send them to the Service Provider’s address given in Section 2 of these Terms, including by email to info@heyhey.pl. The Client may use the model complaint form provided in the annex to these Terms, but this is not required.
In the complaint, the User is asked to provide in particular their full name, correspondence address, and the type and a description of the problem.
If the complaint is incomplete, the Service Provider will ask the User to complete it to the extent necessary.
The Service Provider will respond to a complaint submitted by a Consumer within 14 days of receiving it.
If the Consumer, in exercising their rights arising from a lack of conformity of the Digital Content or Digital Service supplied, withdraws from the Agreement or submits a statement reducing the price, the Service Provider is obliged to refund the price only in the part corresponding to the Digital Content or Digital Service that does not conform with the Agreement and to the Digital Content or Digital Service whose supply is no longer required as a result of the withdrawal. The Consumer may not withdraw from the Agreement if the lack of conformity with the Agreement is immaterial; a lack of conformity is presumed to be material.
The Service Provider refunds to the Consumer the price due as a result of their exercising the right to withdraw from the Agreement or to reduce the price promptly, and no later than 14 days from the day it receives the Client’s statement of withdrawal or price reduction. The Service Provider refunds the price using the same means of payment as the Consumer used, unless the Client has expressly agreed to a different method of refund that does not involve any cost for them.
The Service Provider’s liability towards a User and a Client who is a Business for the provision of the Services, as well as for the supply of the Subscription, including Digital Content and Digital Services, and their conformity with the Agreement, is excluded to the extent permitted by generally applicable law, in accordance with Sections 14 and 15 of these Terms. The Service Provider’s liability towards such a Client (a Business) under the statutory warranty for defects is also excluded.

13. Out-of-court complaint handling and redress

A Client who is a Consumer may use out-of-court methods of handling complaints and pursuing claims.
Depending on the rules applicable to the Consumer, the Consumer may, among other things:
1. apply to a permanent consumer arbitration court with a request to resolve a dispute arising from the Agreement,
2. apply to the competent consumer protection authority with a request to initiate mediation proceedings for the amicable settlement of a dispute between the Client and the Service Provider,
3. obtain free assistance in resolving a dispute between the Client and the Service Provider, including from a consumer ombudsman or from a non-governmental organisation whose statutory tasks include consumer protection.
Detailed information on the Consumer’s options for using out-of-court methods of handling complaints and pursuing claims, and on the rules for access to these procedures, is available from consumer ombudsmen, organisations whose statutory tasks include consumer protection and the competent consumer protection authorities, including on their websites.

14. Separate provisions for Businesses: concluding and performing the Agreement

Subject to any separate provisions of these Terms that expressly exclude the application of the provisions below, and to individual arrangements between the Parties, where the User is a Business, the following provisions (Sections 14 and 15) apply to the relationship between the Business and the Service Provider, including in particular to the Orders the Business places:

The application between the Service Provider and the Business of any standard contract terms or similar rules (in particular general terms and conditions, rules or other standard contract terms) used by the Business is excluded.
The Service Provider may agree individual rules for placing and fulfilling the Order and the Agreement with the Business. Unless the Service Provider indicates otherwise, the provisions of these Terms apply to orders for the Subscription, including Orders placed through the Service, and to all agreements concluded with the Service Provider.
For Orders placed by a Business using the Order form available directly in the Service, unless the Parties agree otherwise individually, the remaining provisions of these Terms apply, subject to the separate provisions of these Terms concerning Businesses.
For Agreements concluded with Businesses, the Service Provider has the right to agree individually with such a Client the form and rules of payment, as well as other rules for concluding and performing the Agreement.
The Service Provider is not liable for damage resulting from incorrect or incomplete data provided by the Business when placing the Order, or caused by incorrectly provided contact details or by the operation of the User’s mailbox.
All declarations of will made using devices and means of communication assigned to the Business or under its control (in particular telephone numbers and email addresses) are deemed to come from the Business and are effective within the relationship between the Business and the Service Provider.

15. Liability and other provisions concerning Businesses

The Service Provider provides the Services, including access to the Subscription, with due diligence; however, the Service Provider is not liable for any damage in any way connected with the subject of the Agreement, the supply of the Subscription and the provision of the Services, or for their direct and indirect consequences, subject to the liability expressly set out in these Terms or directly in the Agreement.
The Service Provider provides its Services and the Subscription without liability under guarantees and warranties, to the fullest extent possible and permitted by law. The Service Provider, its affiliated entities and its suppliers give the User no guarantees of any kind, including representations or warranties of quality, fitness for a particular purpose, accuracy or completeness.
The Service Provider’s liability for lost profits towards a Business is excluded.
Sections 11, 12 and 13 of these Terms do not apply to Clients who are Businesses.
The Service Provider’s liability towards a Client who is a Business, regardless of its legal basis, including in particular liability arising from improper performance or non-performance of the Agreement, defects in the Subscription, lack of conformity of Digital Content or a Digital Service with the Agreement, or any other agreements or obligations towards the Business, is excluded to the extent permitted by generally applicable law. The Service Provider’s total liability towards the User, including the Client, regardless of the title and basis of that liability (including liability for any non-contractual obligations, for example liability in tort), is limited to the total fees paid by the Client to the Service Provider in the 12 months preceding the event giving rise to liability.
The Service Provider bears no liability (express or implied) other than that expressly set out by it, or related to it, nor any liability for damage caused to the Business or a third party by a tort.
The Service Provider is not liable for any loss of revenue, profits, data, goods or technology, or for any indirect, incidental, consequential, special, exemplary or other damages, or for business interruption, even if the Service Provider has been advised of the possibility of such liability in any respect.
The Business has no claims against the Service Provider in respect of third-party claims arising from the use of the Subscription or its elements, including Digital Content and Digital Services, or from any other related use.
The Service Provider is not liable for non-performance or improper performance of the Agreement caused by force majeure, meaning events which could not have been foreseen at the time the Agreement was concluded and which were caused by circumstances beyond the Service Provider’s control, in particular: an epidemic, war, fire, drought, flood, other natural disasters, new legislation, strikes, lockouts, lockdowns and boycotts, or a hacking attack on the Platform, provided that it constitutes force majeure.
In addition, the Service Provider is not liable in particular for:
1. disruptions in access to the Subscription or its elements, in particular those caused by the Client’s own improper use of the Platform, the Client Panel or their elements,
2. technical problems caused by the User’s failure to meet the technical requirements, as well as other technical problems arising for reasons beyond the Service Provider’s control, including those caused by force majeure or by malfunctions of the internet or of the User’s own IT resources,
3. the consequences of failing to secure the Client Panel against access by third parties or of giving third parties access to the Client Panel,
4. interruptions in, or lack of, access to the Platform or part of it, in particular those caused by the need to fix any failure, testing, updates or the need for maintenance,
5. damage suffered or caused by the User as a result of incorrect recording or reading of data,
6. a lack of functionality or of the expected results of the Subscription arising for reasons beyond the Service Provider’s control, including general limitations of artificial intelligence (AI) tools, restrictions arising from generally applicable law or the conditions set by providers of particular tools, and the like.
The Service Provider is not liable for non-performance or improper performance of the Agreement that can be attributed to the acts or omissions of the other Party, in particular where the other Party is late in performing its obligations under the Agreement.
The above limitations of liability continue to apply after the termination or expiry of the Agreement and the end of the provision of the Services, regardless of how the Agreement was terminated or expired.
Unless the Service Provider indicates otherwise when the Agreement is concluded, the Business must pay before fulfilment of the Order begins, by the deadline set by the Service Provider.
The Service Provider may agree with the Business that payment for the Order will be made after the Order has been fulfilled (after access to the Subscription has been provided), or that only a part of the payment specified by the Service Provider will be made after such fulfilment.
If the Business is late in paying the price, the Service Provider is entitled to charge the maximum interest for late payment.
The Service Provider reserves the right to terminate the Agreement unilaterally or to suspend its performance, in particular if circumstances arise indicating a risk that the Business will not meet its obligations on time, or if the Order does not contain all the essential data. The Service Provider will inform the Business by email of the termination of the Agreement or the suspension of its performance.
All matters and disputes arising from the Agreement and from any relationship between the Service Provider and the Business are subject to the exclusive jurisdiction of the courts competent for the Service Provider’s registered office.
The above provisions do not apply to Agreements with Businesses with Consumer Rights, to the extent that the provisions on Consumers apply to them.
If the Client breaches the terms of the Agreement, in particular by being late with payment, the Service Provider is entitled to withdraw from the Agreement without setting an additional deadline, within 365 days of the date on which the Agreement was concluded.
Unless the Parties have agreed otherwise separately, the Service Provider supplies the Subscription to the Business, including its elements and in particular Digital Content and Digital Services, in the version indicated in the Service or otherwise indicated by the Service Provider to the Business, and is not obliged to update them later.

16. Personal data protection

Users’ personal data is collected and processed by the Service Provider in accordance with the applicable law, including Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation, GDPR), and in accordance with the Privacy Policy available in the Service and on the Platform.

17. Processing of personal data on the Client’s behalf (data processing agreement)

When using heyhey, the Client (as the controller of its Subscribers’ personal data within the meaning of the GDPR) entrusts the Service Provider (as a processor within the meaning of the GDPR) with the processing of Subscribers’ personal data under the rules set out below.

Scope of processing: the Service Provider processes Subscribers’ personal data only to the extent necessary to provide the Services to the Client, including storing contact data, handling sign-ups through forms and sign-up pages, sending email campaigns, tracking open and click statistics, managing recipients’ access to the Client’s content (for example online courses and ebooks) and handling payments accepted by the Client.
Categories of data: email addresses, full names, data in custom fields defined by the Client, sign-up dates and IP addresses, open and click statistics, subscription statuses, and data relating to purchases made from the Client.
Duration of processing: for the term of the Subscription Agreement and for 30 days after its termination (to allow the Client to export the data), after which the data is permanently deleted.
Security measures: the Service Provider applies appropriate technical and organisational measures to ensure data security, including connection encryption (HTTPS/TLS), password hashing (bcrypt), regular backups, restricted staff access and monitoring for unauthorised access.
Data location: Subscribers’ data is stored on servers located in Germany (Frankfurt), within the European Economic Area (EEA).
Sub-processing: the Client gives its general consent to the sub-processing of data by the following categories of entities: hosting provider (Hetzner Online GmbH, Germany), CDN and DNS provider (Cloudflare Inc.), email delivery provider (Amazon Web Services or Resend, EU region) and payment operator (Stripe). The current list of sub-processors is available to the Client on request.
Obligations of the Service Provider as processor:
- processing the data only on documented instructions from the Client,
- ensuring the confidentiality of the persons authorised to process the data,
- assisting the Client in fulfilling the rights of data subjects,
- assisting the Client in meeting its obligations regarding data security, data protection impact assessments (DPIA) and consultation with the supervisory authority,
- notifying the Client of personal data breaches within 72 hours of becoming aware of them,
- deleting or returning all personal data to the Client after the Agreement ends.
Obligations of the Client as controller:
- having a legal basis for processing Subscribers’ data (most often consent under Article 6(1)(a) GDPR),
- informing Subscribers of the purposes and rules of the processing of their data (the information obligation),
- fulfilling Subscribers’ rights (access, rectification, erasure, objection and portability),
- having its own privacy policy on the pages where it collects Subscribers’ data,
- reporting personal data breaches to the competent supervisory authority.
Audit: the Client has the right to audit the Service Provider’s compliance with these data processing rules, after agreeing the date and scope of the audit with the Service Provider in advance.
This data processing agreement forms an integral part of these Terms and is concluded automatically when the Terms are accepted on creating the Account.

18. Additional provisions on Digital Content and Digital Services

Without prejudice to the rights of the Consumer, the Service Provider may change Digital Content or a Digital Service in a way that is not necessary to keep the Subscription in conformity with the Agreement, for valid reasons, meaning:
1. changes in generally applicable law, or in its interpretation, affecting the Digital Content or Digital Service or the rights and obligations of the Parties,
2. the issue of a decision, judgment or other similar act by courts, authorities or other institutions affecting the Digital Content or Digital Service or the rights and obligations of the Parties, as well as the imposition of specific obligations by such courts, authorities or other institutions,
3. the need for changes to the Digital Content or Digital Service, their algorithms, mechanisms or similar, justified by organisational, technological or technical reasons, including changes to the technical requirements needed to use such Digital Content or Digital Service and changes in the scope of the Service Provider’s business,
4. the need to improve the Digital Content or Digital Service, eliminate malfunctions or prevent abuse, or a need arising from other valid reasons, including in particular security reasons.
The changes referred to above will not involve any costs for a Client who is a Consumer.
The Service Provider will inform a Client who is a Consumer, in accordance with the applicable consumer protection law, of the change being made and of any rights related to it.
To use Digital Content or Digital Services properly, the Client should install the updates supplied by the Service Provider (where they are supplied) and follow its guidelines.
The Client is asked to cooperate with the Service Provider to the extent necessary to perform the Agreement, without prejudice to the Client’s rights and obligations under generally applicable law. In particular, the Client should cooperate with the Service Provider to a reasonable extent, using the technical means least burdensome for the Client, to establish whether a lack of conformity of the Digital Content or Digital Service with the Agreement at the relevant time results from characteristics of the Client’s digital environment.

19. Intellectual property rights

Unless otherwise indicated in the Service or on the Platform or agreed directly with the Service Provider, all rights to the Service, the Platform or their elements, including economic copyright and intellectual property rights to its name, internet domains and websites, as well as to other content, in particular forms, logos, photos, video materials and descriptions, the content of the Services, Digital Content and Digital Services, and the relevant database rights, belong to the Service Provider, and they may be used only in the manner set out in, and consistent with, these Terms, the Agreement and generally applicable law.
Copying, reproducing, modifying, multiplying or distributing any part of the Platform or its elements beyond the scope arising from the subject of the Agreement is prohibited without the Service Provider’s prior written consent, except where expressly permitted by applicable law and these Terms. Attempts to reconstruct the source code of the Platform are also prohibited. The Service Provider may take steps, including legal proceedings, to protect its own interests and those of third parties.
Giving the Client access to the Subscription does not in any case mean transferring to the Client more rights, or rights of a broader scope, than those arising directly from these Terms and the Agreement.
Unless the Parties have agreed otherwise separately, as part of providing access to the Subscription, at the moment the Client is given that access in accordance with these Terms, the Service Provider grants the Client a non-exclusive, non-transferable licence, unlimited in territory, to use the Platform solely for: running, reproducing, displaying and using it to access the functionality of the Platform in accordance with its intended purpose and the ordered Subscription Plan.
The licence referred to above is limited in time and is granted for the period during which the Client has active access to the Subscription. After this period ends, the Client must stop using the Platform.
The above licence does not entitle the Client to grant sublicences.
User Content created by the Client on the Platform (online courses, ebooks, pages, sign-up forms, email campaigns and contact lists) remains the exclusive property of the Client. The Client grants the Service Provider a non-exclusive, free-of-charge licence to store, copy and display its content solely for the purpose of, and to the extent necessary for, providing the Services.
User Content in the form of reviews, comments or statements about the Platform, added or provided to the Service Provider, may constitute works protected by copyright. When posting such content, the User grants the Service Provider a free-of-charge, non-exclusive licence, unlimited in territory, to use it for exploitation on the internet, use on the Service Provider’s websites and internet domains, use for advertising or promoting the Platform, and public display and making available.
The User must hold all rights to the content posted or provided to the Service Provider in the Service, on the Platform or as part of the Subscription, and its use may not breach the law, the provisions of these Terms or accepted standards of conduct.
Every email campaign sent on the Starter Plan shows the text “Sent by heyhey” in the footer, together with a link to the heyhey.ae website. The Growth, Pro and Enterprise Plans allow this text to be removed.

20. Changes to these Terms and final provisions

Any disputes between the Service Provider and a User who is not a Business shall be submitted to the courts having jurisdiction under the applicable provisions on civil procedure.
In matters not governed by these Terms, the applicable provisions of law apply, including in particular those on civil law, consumer rights and the provision of services by electronic means.
The Service Provider may amend these Terms under the procedure described below and in the following cases: changes in the law that have a direct or indirect effect on the content of these Terms, the imposition of specific obligations by public authorities, improvements to the operation of the Service, the Platform and User support, improved privacy protection, prevention of abuse, security reasons, changes in the scope of the services, functionality or the Service provided, including the introduction of new services or functionality, and editorial changes.
Every User will be informed of any changes to these Terms by a notice in the Client Panel containing a summary of the changes and the date they take effect. Users may additionally be informed of the changes, with a summary, at the email address they have provided. Changes will take effect no earlier than 14 days after they are announced. For Clients other than Businesses, changes to these Terms may not infringe rights already acquired by the Client.
If a Consumer does not accept the new version of these Terms, they should notify the Service Provider within 14 days of being informed of the change. Notifying the Service Provider that the new version of these Terms is not accepted results in termination of the Agreement.
For Users who are Businesses, changes to these Terms may be introduced with shorter notice than that set out in point 4 above.
The division of these Terms into sections and points is for convenience only and does not affect the interpretation of their individual provisions.
Expressions or phrases not defined in these Terms should be interpreted in accordance with generally applicable law and, in the absence of such a definition, in accordance with the meaning given to them in case law and legal doctrine, or with their commonly accepted meaning, in particular their business and economic meaning.
If any provision of these Terms is or becomes ineffective in whole or in part (for example due to a change in the law), this does not affect the effectiveness of the remaining provisions.
If these Terms are available in two or more language versions, in the event of any discrepancy between them only the English version is binding.

Annexes

Withdrawal form

I hereby give notice that I withdraw from the Agreement for access to the heyhey Subscription, concluded on ........................................
Proof of purchase / invoice number: ........................................
Order number: ........................................
Subscription Plan name: ........................................
Gross price: ........................................

BUYER’S DETAILS:
Full name: ........................................
Email: ........................................

The refund is made using the same means of payment as was chosen at the time of purchase. If you paid by a method other than bank transfer and would like the refund to be made to a bank account, please give the bank account number below.

Bank account number for the refund: ........................................
Bank account holder: ........................................
Date: ........................................
Signature of the Consumer / Business with Consumer Rights: ........................................

The personal data provided in this form will be processed in order to handle the withdrawal from the Agreement. The controller of the personal data is the Service Provider.

Complaint form

Order number: ........................................
I hereby give notice that the Subscription I purchased on ........................................
(Plan name, proof of purchase number): ........................................ does not conform with the Agreement.
The lack of conformity with the Agreement consists of: ........................................
The lack of conformity was discovered on: ........................................

In view of the above, I request:
☐ that it be brought into conformity with the Agreement (please describe your request): ........................................
☐ if bringing it into conformity with the Agreement is impossible, a price reduction of: ........................................
☐ I withdraw from the Agreement.

Bank account number for the refund: ........................................
Bank account holder: ........................................
Date: ........................................
Signature of the Consumer / Business with Consumer Rights: ........................................

The personal data provided in this form will be processed in order to handle the complaint. The controller of the personal data is the Service Provider.

Terms of service | heyhey