Question 1

What is heyhey?

Accepted Answer

heyhey is a platform for selling online: courses, ebooks, subscriptions, pages and email marketing in one dashboard, with payments by card, Apple Pay, Google Pay and PayPal.

Question 2

Who is heyhey for?

Accepted Answer

For UAE business owners who sell their knowledge online: coaches, consultants, trainers, educators and experts. Your customers pay by card, Apple Pay, Google Pay or PayPal.

Question 3

Do I need technical skills?

Accepted Answer

No. You build pages, emails and products in drag-and-drop editors, from ready-made templates. No code and no developer needed.

Question 4

Is there a free plan?

Accepted Answer

Yes. Starter costs AED 0 forever, with no card: 1 product, 3 pages, 50 contacts and 5 GB of storage. heyhey takes 0% commission; your payment provider charges its own fees.

Question 5

Can I sell consultations with heyhey?

Accepted Answer

Yes. Offer free calls or sell one-off consultations. Your client picks a time, and heyhey handles the booking and the emails. The calendar is available on Starter too.

Question 6

What can I sell with heyhey?

Accepted Answer

Online courses, ebooks and downloads, coaching, paid subscriptions and memberships, and paid communities. You can also combine products into bundles.

Question 7

How do I create an online course?

Accepted Answer

You build a course from modules and lessons, and lessons from blocks: video, text, quiz or assignment. You set drip content, and students download a certificate.

Question 8

Can I sell ebooks and downloadable files?

Accepted Answer

Yes. An ebook is a PDF opened in a built-in reader, and Downloads is a bundle of files. Everything is delivered in the member area, with no public links.

Question 9

How can my customers pay?

Accepted Answer

By card (Visa, Mastercard), Apple Pay and Google Pay through Stripe, or with PayPal, on every plan. The money goes straight to your own payment provider account.

Question 10

Can I sell subscriptions and memberships?

Accepted Answer

Yes. From the Growth plan, any product can have a recurring monthly or yearly price, with a trial period. Renewals are charged automatically, and customers manage their own subscriptions.

Question 11

Can I run a paid community?

Accepted Answer

Yes. Community spaces with channels, events and challenges run on your domain, and access is linked to your products.

Question 12

Does heyhey issue invoices for my sales?

Accepted Answer

Yes. Sequentially numbered invoices are issued automatically for your orders, with your business details, and buyers download the PDF from the member area.

Question 13

Do I need my own website?

Accepted Answer

No. In heyhey you build your website, landing pages and blog in an editor with templates, and forms on your pages feed your contacts.

Question 14

Can I use my own domain?

Accepted Answer

Yes, from the Growth plan. Run your sales pages, blog and member area on your own domain, with an automatic SSL certificate, and manage it all from your heyhey dashboard.

Question 15

Does heyhey include email marketing?

Accepted Answer

Yes, built in. Campaigns to your whole list or segments, a drag-and-drop email builder, templates, double opt-in, and open and click statistics.

Question 16

Does heyhey have automations?

Accepted Answer

Yes. Multi-step sequences and event-based automations, with templates such as a welcome series, abandoned cart and re-engagement.

Question 17

How do contacts and CRM work in heyhey?

Accepted Answer

One database of subscribers, customers and members, with tags, lists, segments and a profile for every person. You can import contacts from a CSV file.

Question 18

What analytics do I get?

Accepted Answer

Website, sales and email analytics, plus a catalogue of ready-made reports with CSV export. On top of that, click heatmaps and A/B tests.

Question 19

What plans are available?

Accepted Answer

Four plans: free Starter (AED 0), Growth at AED 199 and Pro at AED 499 a month excl. VAT, and Enterprise with a custom quote. 0% commission on sales on every plan.

Question 20

Does heyhey take a commission on my sales?

Accepted Answer

No. heyhey’s commission is 0% on every plan, including the free one. You only pay for your plan, and your payment provider charges its standard transaction fee.

Question 21

How do I pay for heyhey?

Accepted Answer

By card (Visa or Mastercard), Apple Pay or Google Pay through Stripe, or with PayPal. An invoice is issued automatically after every payment.

Question 22

Can I get an invoice for my company?

Accepted Answer

Yes. An invoice with your company details is issued automatically after every payment.

Question 23

Can I change my plan during my subscription?

Accepted Answer

Yes, at any time from your dashboard. An upgrade takes effect immediately and is prorated, and a downgrade applies from the next billing period.

Question 24

Can I cancel my subscription at any time?

Accepted Answer

Yes, with one click, with no fixed-term contract and no notice period. You keep access until the end of the period you’ve paid for.

Question 25

How does heyhey protect my data?

Accepted Answer

Sign-ups use double opt-in, consents are recorded, data is stored on servers in the European Union, and you can export or delete contacts’ data on request.

Question 26

Can I import contacts from another tool?

Accepted Answer

Yes, from a CSV file, with column mapping and tags, up to 25,000 contacts per import. Duplicates are matched by email address.

Question 27

Can I export my data?

Accepted Answer

Yes, at any time. You can download contacts and reports as CSV files, and exporting your list is always available.

Question 28

Does heyhey have an API and integrations?

Accepted Answer

Yes. A REST API with scoped keys, webhooks for eighteen events, Zapier, and Claude through MCP.

Question 29

Can I delete my account and data?

Accepted Answer

Yes, at any time. After you cancel, you can ask us to delete your account, and we delete all its data within 30 days, including contacts, products and content.

Frequently asked questions