Communities live under Contacts → Communities. A community brings content and people together: you put products in it, grant the whole community to a member, and they get everything inside plus a discussion board.
Create a community
Click New community, give it a name and an optional description, then save. You land on the community page with the tabs Content and members, Community, Events and challenges, and Board once there are posts. The preview button opens the member view.
Content and members
This tab does two things. The top half is a list of your products with checkboxes, a search box and type filters. Tick what belongs in this community and click Save. The bottom half is the member list: you grant the whole community by email address, give each person the role Member or Moderator, and revoke access with the button on their row.
Switches on the Community tab
- Community features turn posting, comments, the leaderboard, events and the member directory on and off for this particular community. This lets a premium community offer more than a basic one.
- Community rules is a note shown to members at the top of the board. Leave it empty to hide it.
- Channels split the board into named sections. Each channel has a type (Board, Events, Challenge or Custom page) and a posting permission: everyone, or moderators only. Deleting a channel keeps its posts and moves them to another channel.
Events and challenges
You add them on their own tab, with a title, date and time, and a description. Challenges can have tasks laid out day by day. A regular rhythm of events is the simplest way to keep a community alive: people come back to where things are happening.
Moderation
This happens on the Board tab. Each post can be pinned and unpinned, to keep an announcement at the top, and has a delete button. Comments can be deleted one by one. Moderators you appoint can pin and delete posts and comments from inside the community, so you don’t have to do everything yourself.
Deleting a community
This removes community access from its members. Products placed inside it survive and keep all their direct grants.
Related guide: Granting and revoking access.