Every purchase made through your sales pages lands on the orders screen.
Where to find it
Open Sales → Orders.
Revenue bar
At the top are two figures: Total revenue and Last 30 days. Both count money that actually came in, grouped by currency, and both ignore the filters below. Refunded amounts aren’t included.
Filtering
- The search field matches by buyer email.
- Filter narrows the list by status.
- The product picker narrows the list to one product, or you can leave it on All products.
Orders are listed newest first, 25 per page.
Columns
- Buyer: name or email, with the product underneath.
- Amount: the value charged. Subscription starts are marked, and if a coupon was used, the discount shows in green.
- Status: one of the five below.
- Access: a tick when access has been granted.
- Date.
What each status means
- Paid: the money arrived and access was granted.
- Pending: checkout started, but the payment didn’t complete.
- Refunded: the money went back to the buyer. Access is removed and the amount drops out of your revenue.
- Failed: the charge didn’t go through.
- Cancelled: a subscription that has ended. Payments collected earlier stay, so these orders still count towards revenue.
Refunds aren’t made from this screen. Make the refund in the dashboard of the provider that handled the payment (Stripe or PayPal), and the order updates here automatically.
Order details
Click any row to open the details panel. You’ll see the order reference, the product, the price, the discount, the amount charged, subscription details, the customer with a link to their contact record, the dates the order was placed, paid and refunded, whether access was granted, and the answers to your custom checkout fields.
If an invoice exists for the order, you get a View invoice PDF link. If not, and money actually came in, a Create invoice button appears. Creating it twice is safe: you always get the same invoice back. Your business details need to be filled in first (see Invoices and taxes).