Contacting support

You reach us by email, and a real person reads every message.

By email

Write to us at info@heyhey.ae. The list below helps us understand the problem from your first message, so we can skip the back-and-forth.

What to include so we can fix it in one go

• The email address of your heyhey account.
• The URL where the problem happens.
• Who it affects: you or your customer, and which account.
• What you expected, what happens instead, and a screenshot if the problem is visible.
• The time it happened, if the problem comes and goes.

What we handle, and what you handle

How the platform works, your heyhey billing, domains and anything that looks broken: that’s us. Your content, your prices and your customers’ questions about your products: that’s you, with our help whenever you need it.

Feedback

Ideas and reports of rough edges are always welcome, so send them to info@heyhey.ae too. The heyhey roadmap really is shaped by what business owners tell us.